At Thornhill Smiles Dental we strive to render excellent dental care to all of our patients. When an appointment is scheduled, that time has been set aside for you. If that time is missed, it cannot be used to treat another patient.

Our policy is as follows: We require that you give our office at least 48 hours notice in the event that you need to reschedule or cancel your appointment. This allows for other patients to be scheduled into that appointment slot.

If you miss an appointment without contacting our office within the required time, this is considered a missed appointment. A fee of $75.00 will be charged to you; this fee cannot be billed to your insurance company and will be your direct responsibility.

No future appointments can be scheduled nor can records be transferred without the payment of this fee.

Additionally, if a patient is more than 20 minutes late without prior notice for a scheduled appointment, we will consider this a missed appointment and the $75.00 cancellation fee will be charged. If you have any questions regarding this policy, please let our staff know and we will be glad to clarify any questions you have. We thank you for your understanding.

Warmly,
Your dental team at Thornhill Smiles Dental